Memofix was recently asked to help out a fellow Canadian who had lost the latest pictures of his deceased wife after his computer became submerged in the recent Calgary and High River, Alberta floods. Memofix’s expertise with water damaged hard drives was invaluable in recovering the data and putting a smile on a saddened face. Here’s a letter of appreciation we recently received for our gratuitous assistance.

Despair to HOPE!

This is a story of how a few acts of kindness can build hope in a person’s life

My name is Rick Ellis and I am one of the thousands of displaced citizens of High River, AB after the floods of 2013 but I consider myself lucky to have met a few “angels” during the anguish of these times.

I lost my wife Chris AKA Princess on the 14th of June, 2013. Less than a week later, on June 20, we were hit by the worst flood in our history. I had gotten our computer, Ipod and cellphone out before the flood but left them at my place of work not dreaming that they would be in any danger there. More than a week later they let my employers back into the building to retrieve valuables and \my employers, Tony and Penny Marshall of Highwood Crossing Foods, who are angels in their own right, retrieved my bags for me, one that held my clothes , one that held our valuables,computer etc.and one of important documents. Upon arriving at the TIDE loads of hope caravan I opened my trunk to retrieve my bag of clothes that had been sitting in the flood waters for over a week. A volunteer came out to help me unload my clothes and when he grabbed my bag with the electronics in it I broke down and told him of my wifes passing and that I was going to try and recover any info I could off of them. This complete stranger then offered to make a few phone calls to see if he could help me. This truly caring person was David Brodie, vice president, Western Canada of Citizen Optimum. He was from Vancouver and yet he was out in the middle of this disaster helping people unload their few remaining clothes to be washed for free by TIDE.Within two days I received a call from Mr Brodie to take all my electronics into Future Shop in Shawnessy, Calgary, and they would see what they could recover. Please remember that these devices held all of our recent and last pictures, music and memories. He asked me to speak to Rob Kean, general manager for the Shawville Blvd store, When I went in Rob greeted me like an old friend and his IT wiz Andy said that they would do what they could to retrieve whatever info they could. Remember these devices had been sitting in flood waters for more than two weeks. From here my thanks go out to countless people that I have never met but their assistance has made a difference in both my and my children’s lives, three great sons, two and hopefully three great dauthers in law,and two plus three more on the way grandchildren. Larry Shulman@memofix.com, [email protected], and all the great people at FUTURE SHOP. On Jul 30 I got a call from Rob Kean saying that they had retrieved some of my lost data. I must say that I was a compleat puddle (my boys description of how I break down) when I went into the store and not only had they retrieved all the info from my old computer but also downloaded all the info onto a brand new laptop, complete with an emergency backup drive, a brand new ipod 5, I’m still trying to figure out how to run these, headphones, sony speaker system and A large part of my memories to share with my grandchildren. To all these people who have helped pull me out of my despair, THANK YOU. I think all of you must have seen the last piece of art my wife bought. “Kindness changes everything” I am going to try and attach it to this email but if it doesn’t work please email me and I will see if I can rectify this.

I know that there are still some prople trying to retrieve our last phots off of my wifes Iphone but even if you don’t, you are still part of Chrissy’s angels.

Thanks to all is not enough

The puddle man

Rick Ellis