Data Recovery, recovering Hard Drive data, RAID data recovery

Join us at the Canadian Imaging Conference and Trade Show

 

Memofix Data Recovery Services will be an exhibitor at the upcoming 2015 Canadian Imaging Conference and Trade Show in Niagara Falls, Ontario on April 26th and 27th. Please feel free to be our guest at this event by printing and presenting the Trade Show Pass shown below.

 

This trade show is put on by the PPOC or Professional Photographers of Canada and is part of a 4 day conference aimed at the professional photographer and imaging professional. The conference offers various educational seminars hosted by 19 well respected industry experts and is aimed at improving your artistic and technical imaging skills.

Memofix Data Recovery Services has extensive experience recovering data for professional photographers and videographers. We routinely recover data from all types of camera memory cards, as well as external hard drives, NAS devices, LTO tape and RAID storage devices. If you’ve lost your valuable photos or video, we can help.

 

 

 

Deleted SSD Files … Gone Forever?

It wasn’t long after the introduction of the PC that computer enthusiasts figured out that if you deleted a file on your hard drive, it could generally still be recovered. This was possible because deleting a file only deleted its index entry while the file itself remained intact and undamaged. Armed with this knowledge, many IT professionals rescued deleted files and won the accolades of their panicked customers in the process. But the rules have changed with the modern SSD or Solid State Drive and in most cases, if a file is deleted from an SSD, the file is deleted forever!

data recovery Ontario
To understand why, it helps to understand a little more about SSDs.

Unlike a hard drive which can simply write over existing data, an SSD must 1st erase existing data before it can write new data. The process of erasing a data block is very slow in comparison to writing or reading a data block, and as a result 1st generation SSDs became considerably slower over time. To address this concern, newer SSDs started preemptively erasing recently freed blocks during their idle time. This process is referred to as garbage collection and is found in all current SSDs.

However, initially SSDs did not understand or communicate with operating systems like Windows, consequently when Windows deleted a file and marked the space as free for re-use, the SSD knew nothing about it. As far as the SSD was concerned, this space was written to and was thus in-use. To overcome this build-up of unknown and thus unavailable space, SSD manufacturers introduced a feature called TRIM. TRIM allows the operating system to communicate and inform the SSD of free data blocks as they become available. The SSD will then add these blocks to its list of blocks to be preemptively erased. Unfortunately in the real world, these blocks are erased and prepared for re-use almost immediately. Consequently, a deleted file is now totally unrecoverable within moments of being deleted.

Even if you do a quick format on an SSD, the data will be gone almost instantaneously and forever! Previously with hard drives, it was still possible to recover the original data files even if you formatted your hard drive. See our Recovering Data After a Format blog post for more information on that topic.

There are exceptions where deleted SSD data can still be recovered. This is usually because the SSD, operating system or storage configuration does not support TRIM. Below are some examples where TRIM is not supported and hence, deleted files may still be recoverable:

  • Using an older 1st generation SSD or Solid State Drive
  • Running Windows versions before Vista and MAC OSX versions prior to 10.6.8
  • Using an SSDs inside an external USB or Firewire enclosures, and most NAS boxes.
  • File system has become corrupted and the volume is no longer recognized or accessible.
  • SSD formatted with FAT16 or FAT32
  • PCI Express SSDs generally do not support TRIM
  • Encrypted volumes do not usually support TRIM
  • SSD RAID arrays do not typically support TRIM.

Solid Sate Drives are becoming much more common as the prices comes down and their benefits become apparent, but as always, there are tradeoffs, and understanding the implications is always important. If we can help resolve your data loss situation or if you just want a second opinion, please don’t hesitate to contact us at 1-800-MEMOFIX or [email protected].

 

CryptoLocker holding your Data hostage?

If you haven’t heard of the CryptoLocker virus then you really should read on. This rather nasty virus is usually acquired by opening an email attachment which then embeds it’s secret code deep inside your computer. It then starts to silently encrypt ALL your data files including but not limitied to pictures, word documents, spreadsheets, pdf, emails etc. The virus encrypts your files using a virtually unbreakable RSA encryption algorithm and then demands a ransom of $100 to $500 USD in exchange for decrypting your files. Furthermore, if you don’t pay by a strict time limit, they permanently throw away the decryption key.

After the initial data encryption on your system hard drive, the virus searches out and encrypts data files on ANY online storage device, whether that is a powered on external hard drive, a USB stick, a NAS or network attached storage device, or heaven forbidden every shared folder on a network.

The first indication you are infected, is when you are greeted with a popup ransom note similar to the one displayed below. To do the most damage, the ransom note doesn’t appear until the encryption has completed, which can be anywhere from a few hours to a few days depending on how much data the virus has access to.

cryptolocker

 

This particular virus has been around for a few years and appears to becoming even more rampant, to the point that copycat viruses are now popping up. We have received numerous enquiries for assistance in recovering the data, but I’m sorry to say we can’t help other than to offer advice.

The good news is that the virus can be kept at bay by any user who is very vigilant about not opening any email attachments unless they are known to be 100% safe and from a trusted source. The best advice we can give is to suggest everyone keep a backup of your data on an offline or powered off external hard drive. That way nothing can touch it.

The bad news is that once you are infected, there is NO way to decrypt the data without the decryption key. Even with present computing speeds, brute force methods would take over 1000 years to crack it.

Unfortunately, and against any moral compass, we would recommend that you pay the ransom and hope the kidnappers will be honorable enough to decrypt your data. We have heard and read stories on the web of people paying the ransom and getting their data decrypted successfully. But unfortunately, we have also heard stories of people paying the ransom and getting nothing.

If you have had any experience with this virus, please comment and share your knowledge with all our readers.

MacBook Air SSD Failures

MAC Air SSD
SSD removed from a MacBook Air

Over the last 5-6 months we’ve received an influx of inaccessible Solid State Drives (SSD) from MacBook Air laptops. Apparently Apple is aware of this problem and they are replacing them under warranty. The laptops effected were sold between June 2012 and June 2013.

Once removed, these SSDs are easily identified by the large “Toshiba” controller chip residing on the left side of the SSD as shown in the picture below. However Apple considers the removal as something not do-able in the field.

As for data recovery from these units, you had better get your wallet out. Typical costs for us to recover your data range from $2000-2500. Costs could be even higher depending on the nature of the data required, and due to the complexity of these recoveries we typically require 3 weeks or even more. We are getting faster but the rebuilding of SSD devices is very labor intensive.

If you have one of these Solid State Drives in your system, we suggest you keep all your important data backed up to at least one additional storage device or hard drive.

 

Emergency RAID & Server Data Recovery (647) 448-5302

During the holidays many companies use the down time as an opportunity to update and perform maintenance on their data servers and RAID boxes. This is also a crucial time for data loss to occur, and a time where caution and safety should be of the utmost importance.

At Memofix, we understand that mistakes can happen, hard drives can crash, and servers do become corrupt, so we want you to know, whether you’re in Toronto or anywhere in Canada, we are ready and able to help 24-7, 365 days of the year. If you face a serious data loss & need our emergency data recovery services to ensure your business is back up as soon as possible, please call or text David Foster @ (647) 448-5302 to discuss your situation and how we can help … any time any day.

Happy Holidays to All! … from David Foster & my amazing team at Memofix Data Recovery

 

Data Recovery & Encryption, foe or friend ?

Toronto, Ontario, Canada.

To most of us, the word “encryption” conjures up images of spies and secret disks containing information that must be guarded at all costs. Few of us realize that we all rely on and use encryption almost every day in our normal lives. Whether making a cell call, sending an email, buying something with your debit card, or accessing the web wirelessly, we are using and being protected by this not so simple process.

What is encryption? Encryption is the process used to transform and disguise data so that it is unreadable or undecipherable to anyone without a pre-determined secret code or password. Basically, the data to be encrypted is sent through an elaborate algorithm using the secret code or password to scramble the data into indistinguishable rubbish.

Please note, that password protection is NOT encryption. Password protection “may” prevent access to the data, but it does not alter the actual data. Password protection can be easily bypassed.

Encryption has also become common place for protecting data on computer based storage device like hard drives and USB flash sticks. Encryption can be used to protect an entire volume, a folder or even a single file. There are several distinct implementations available:

  • SOFTWARE, Users can buy or use free encryption programs that make it possible to encrypt files, folders or even their entire hard drive or flash device using software routines to intercept and modify the data on the fly. The entire encrypting and decrypting process is handled by your computer’s CPU or processor. Popular examples include SafeGuard, SecureDoc, PGP, TrueCrypt and Safeboot. Starting with XP Professional, Microsoft includes a built in folder and file encryption feature called Encrypting File System or EFS for short. Software encryption methods are popular as they are inexpensive and can be implemented on any existing storage device. However, they are generally much slower, typically 20% slower than hardware based methods.
  • HARDWARE, There are external hard drive devices that use a standard hard drive connected through a “hardware based” encryption interface board. In many cases this encryption process is performed without the user even being aware. Many Western Digital external boxes use this method allowing 100% data protection if the drive is ever removed from the enclosure and its encrypting interface board. Hardware techniques are considerably faster than software methods.
  • SELF ENCRYPTING, Users can now buy hard drives and SSDs that utilize on-board hardware to encrypt and decrypt the data on the fly. These devices encrypt the entire contents of a storage device and are referred to as SEDs or self-encrypting devices or drives. These drives carry a premium price tag but are the ultimate in safety and speed. Some hard drive manufactures such as Seagate may also refer to this self-encrypting as FDE or Fixed Disk Encryption.

Why use encryption? Most of us have heard a story or two about personal financial data falling into the wrong hands due to a corporate laptop being stolen or lost. Or the often recreated news story about reporters picking computers out of the trash and finding “valuable” info left abandoned. Yes it does happen, as someone who regularly buys previously used hard drives can attest. But just how many of us actually have super sensitive data on our computers in the first place? If you are one of the few that must keep your data from prying eyes, then by all means encrypt away. But if you don’t need to … DON’T!

Besides the potential loss in performance, there are several other reasons not to use encryption.

  • LOSS OF PASSWORD OR KEYFILE: If you can’t remember the password or can’t find the keyfile you made 3 years ago, you will NOT get your data back, period. While there are numerous recovery techniques for decrypting or accessing encrypted volumes, they all require some form of a username/password combo or a special key file created by the encryption software.
  • OPERATING SYSTEM FAILURE: If an encrypted drive’s operating system becomes corrupted, perhaps due to a simple virus and the drive is no longer bootable or accessible, there is no easy way to repair the file system and regain access. To resolve the issue you must first decrypt the entire volume. Again you will need a user/password or keyfile (and specialized programs) to perform such an operation. Once the volume is decrypted, the file system damage can then be repaired using the file system’s own repair utilities, i.e. chkdsk.exe
  • READ ERRORS: Over time storage device can easily develop read errors and if these read errors affect the operating system files or an area used to store pertinent encryption parameters, it can become impossible to access your data. As above, complicated procedures will be required to decrypt the volume and access the data. A single read error can stop everything.

Is encryption breakable? Theoretically, with enough computing power and enough time, any encryption scheme can be broken. But if the process takes a thousand years, the value of the data may be very limited. And fortunately the increase in computing power to break the key is easily outstripped by the exponential increase in difficulty by adding an additional bit to the encryption key. Presently, most credit card companies recommend transactions using 128 bit encryption keys. 128 bits keys are considered by the experts to be safe until about 2030 although some recommend 256 bit keys due to the advent of the “quantum computer” where theoretically the difficulty may be halved.

There are 2 basic ways of breaking encryption. The hacker either breaks the password by guessing the password or the hacker uses crypto analysis to guess the message based on the natural frequency and composition of the characters in a given language. To guess a password is often very easy as people tend to use real words and they are often chosen from an individual’s personal life or interests. Even brute force using a pre-created word list is often successful. To be sure your password can’t be compromised in your lifetime it has been recommended that your password should be at least 20 random characters. Of course few of us can remember such a long sequence.

In the real world, getting around the encryption is often much easier than either of these methods. Keyboard recorders are simple to install devices that can be used to record all the keystrokes of a user including their passwords. Or perhaps a hidden camera could provide the same results. Another technique can be utilized if a user leaves their computer unattended, as the contents of RAM memory are not encrypted and there are ways to dump the RAM contents and retrieve a password. Additionally, a group of researchers/hackers recently discovered that the contents of RAM memory do not disappear as soon as the power is removed. In fact if the RAM chips can be kept cool, the data may be retained for 10 minutes or longer. Theoretically reading the RAM contents could be possible even if the power is turned off. But this isn’t really so much about breaking the password as it is about stealing the password.

Can Memofix recover your encrypted data? Usually YES, but we need your keyfile or username/password combo … PERIOD. If we could recover your encrypted data without these credentials then what would be the point of using encryption in the first place.

We regularly recover data encrypted with PPG, Safeboot, SafeGuard, SecureDoc, EFS and most other software encryption programs. We are also very successful recovering hardware encrypted hard drives where the encryption is performed by an interface board separate from the storage device. i.e. the popular Western Digital My Book.

However, SEDs or Self Encrypting Devices present a real problem. It is estimated that by 2017 over 80% of all hard drives and all SSD or Solid State Drives will be SED or self-encrypting devices. There are NO decryption methods available for these SEDs and if consumers and businesses are to adopt these new SEDs, this concern must be addressed by the manufacturers.

Encryption is here to stay whether you need it or not. If you do choose to encrypt your data, we suggest you always create a key file and store it in a secure location. Additionally, record all usernames and passwords in a secure location and until the SED manufactures create a solution for authorized decrypting, we suggest you steer clear of their products or be sure to regularly backup.

As always, when things don’t quite go as planned remember your friends at Memofix https://www.memofixdatarecovery.com/ are always willing to help!