Posts Tagged ‘hard drive recovery’

CryptoLocker holding your Data hostage?

Friday, April 25th, 2014

If you haven’t heard of the CryptoLocker virus then you really should read on. This rather nasty virus is usually acquired by opening an email attachment which then embeds it’s secret code deep inside your computer. It then starts to silently encrypt ALL your data files including but not limitied to pictures, word documents, spreadsheets, pdf, emails etc. The virus encrypts your files using a virtually unbreakable RSA encryption algorithm and then demands a ransom of $100 to $500 USD in exchange for decrypting your files. Furthermore, if you don’t pay by a strict time limit, they permanently throw away the decryption key.

After the initial data encryption on your system hard drive, the virus searches out and encrypts data files on ANY online storage device, whether that is a powered on external hard drive, a USB stick, a NAS or network attached storage device, or heaven forbidden every shared folder on a network.

The first indication you are infected, is when you are greeted with a popup ransom note similar to the one displayed below. To do the most damage, the ransom note doesn’t appear until the encryption has completed, which can be anywhere from a few hours to a few days depending on how much data the virus has access to.

cryptolocker

 

This particular virus has been around for a few years and appears to becoming even more rampant, to the point that copycat viruses are now popping up. We have received numerous enquiries for assistance in recovering the data, but I’m sorry to say we can’t help other than to offer advice.

The good news is that the virus can be kept at bay by any user who is very vigilant about not opening any email attachments unless they are known to be 100% safe and from a trusted source. The best advice we can give is to suggest everyone keep a backup of your data on an offline or powered off external hard drive. That way nothing can touch it.

The bad news is that once you are infected, there is NO way to decrypt the data without the decryption key. Even with present computing speeds, brute force methods would take over 1000 years to crack it.

Unfortunately, and against any moral compass, we would recommend that you pay the ransom and hope the kidnappers will be honorable enough to decrypt your data. We have heard and read stories on the web of people paying the ransom and getting their data decrypted successfully. But unfortunately, we have also heard stories of people paying the ransom and getting nothing.

If you have had any experience with this virus, please comment and share your knowledge with all our readers.

MacBook Air SSD Failures

Wednesday, March 19th, 2014
MAC Air SSD

SSD removed from a MacBook Air

Over the last 5-6 months we’ve received an influx of inaccessible Solid State Drives (SSD) from MacBook Air laptops. Apparently Apple is aware of this problem and they are replacing them under warranty. The laptops effected were sold between June 2012 and June 2013.

Once removed, these SSDs are easily identified by the large “Toshiba” controller chip residing on the left side of the SSD as shown in the picture below. However Apple considers the removal as something not do-able in the field. For information on their replacement program, please visit this link MAC SSD replacement.

As for data recovery from these units, you had better get your wallet out. Typical costs for us to recover your data range from $2000-2500. Costs could be even higher depending on the nature of the data required, and due to the complexity of these recoveries we typically require 3 weeks or even more. We are getting faster but the rebuilding of SSD devices is very labor intensive.

If you have one of these Solid State Drives in your system, we suggest you keep all your important data backed up to at least one additional storage device or hard drive.

 

Tape Backup Gets Squeezed by The Cloud and SSDs

Thursday, July 25th, 2013

For the past couple of years we have been telling our customers and social media followers that Tape Is Not Dead. But the past 12 months has put increasing pressure on a backup technology that business has relied on for decades. Memofix is one of the few repair facilities in North America that repairs hard drives and we continue to support customers of HP, IBM and Quantum tape drives, among others. However we see the signs that tape is quickly being pushed out of IT operations by Cloud and Solid State Drives (SSDs).

In our conversations with storage OEMs, customers and industry contacts there’s no surprise that Cloud backup is becoming the backup and data recovery option that many companies are moving to. Local storage is not going away and the move to disk-to-disk backup has been underway for years. But the Cloud is quickly replacing tape as the guarantee for business continuity. It provides offsite security while eliminating the majority of administration associated with tape backup processes, and there’s no need for expensive equipment purchases or upgrades. It was a logical move for Memofix to offer Cloud Backup solutions in order to continue serving the thousands of customers who have relied on us for storage technology and services for 25+ years.

How are SSDs affecting the use of tape for data backups? SSD Manufacturers and systems integrators are selling flash technology with the emphasis on savings. The primary saving comes from a reduction in power consumption and reduced impact on IT cooling systems. But we are also hearing more pitches that tout the speed of SSDs and the productivity gains that companies can achieve, particularly when dealing with large data sets and industries where response is critical. As SSDs grow in capacity and come down in price, they are starting to push traditional HDD storage into a Disk-to-Disk backup role. This means the tape drive infrastructure is rendered obsolete or its role is greatly reduced.

In a backup market that has plenty of new sexy technologies, tape continues to be the solid low-cost performer, albeit less exciting. It’s a little bit like shopping for a new car. IT managers and business owners can either afford to drive out of the showroom with the leading solutions in Cloud, SSD and disk-to-disk, or they have to settle for the economy model that everyone thinks is already obsolete. Whatever you’re driving, we can help you tune up your backup strategy.