Posts Tagged ‘Oakville Data Recovery’

What is a CRASHED hard drive?

Thursday, December 12th, 2013

We hear the words “my hard drive has crashed” at least a hundred times a month and yet it is seldom what we discover when we open the lid of someones “crashed” hard drive. The picture below shows two Seagate 500 GB hard drives we recently received for data recovery. Both drives were declared crashed by their owners! However only one appears to be physically crashed.

data recovery toronto

The drive on the left is in pristine condition. The disks are extremely shiny and consistent across the entire surface of the disk surface. The clients problem was determined to be a bad PCB or printed circuit board.

The drive on the right is not so pristine and has physically CRASHED! The smooth shiny disk surface has been scored and ringed by constant contact with the heads while the disks were spinning. This amount of damage could only occur if the drive was left running for a long period after the initial contact damage. Click on the picture for a closer more shocking look.

The drive on the left should be recoverable. The drive on the right is NOT recoverable.

If you require a price estimate on our data recovery services, follow this link for a quick reply … Canada’s Data Recovery Experts

Toronto Data Recovery

Monday, January 30th, 2012

As the morning sun peeks through the skyscrapers of downtown Toronto and the warmth of its rays tickle your face, your world seems so safe, so tranquil, so at peace. You press the power on your laptop computer and are mildly surprised when the familiar beeps fail to materialize. Looking at your screen you see nothing but a flashing cursor. So with minimal concern you reset the power, gaze out over a waking Toronto and diligently wait for the familiar beeps before heading for your coffee. But unbeknownst to you, today will be a little different than the last 934 days. Today your computer won’t boot! Today you lost your data! Today you need data recovery!

Panic sets in as your brain begins to assess the gravity of the situation. You remember the 37 page proposal you’ve been working on non-stop for 3 weeks. Usually you would have copies of your data stashed on your desktop at work or even on your computer at home. But again, this time is different, there is no backup! GULP! The most important client you’ve had in years is expecting it tomorrow. If you get the contract, your worries will evaporate for months to come, maybe even years. If you don’t, well things could get really tough around here. ..

data recovery Toronto

Toronto Data Recovery

Every day in thousands of businesses and homes across the Toronto GTA, across Canada and across the world, a similar scenario is unfolding. Data is being lost!

What would you do? Where would you seek help? Are you located in the Toronto area or close by in the golden horseshoe, perhaps Hamilton, Oakville, Kitchener, Waterloo, or even Markham?

If you’re like our Toronto friend above, Thomas McAllister, you called your IT manager for help. Once the IT manager determined that the hard drive had an operational problem, he recommended Memofix Data Recovery Services, Toronto’s oldest data recovery service provider.

Thomas called us just after 9 am Toronto time and the severity of his situation was not hidden in his voice. It was apparent he needed his data recovered by tomorrow’s sunrise or he would need to start working on his resume. To Thomas the situation was that critical. After discussing his case with him, we were able to assure him we had the parts in stock at our Toronto facility and we’re ready to attempt his data recovery within the hour of it being received.

By 11am we received his Toshiba laptop for hard drive data recovery. A quick analysis determined that one of the 4 heads was no longer functional. Within an hour we had replaced the complete defective head assembly and had the hard drive imaging, albeit with some read errors. Thankfully the disk drive was only 160GB and by 3pm our imaging of the used areas was complete. Although the data recovery had some damaged files as a result of the read errors, the most critical file was in pristine shape and was tested with no errors. Due to the small size of the file we were able to email it to Thomas at his office in downtown Toronto. By 3:30pm, Thomas was breathing a little easier and our mission was complete.

Now, not all our data recovery cases can be completed this fast, but if you’re in the Toronto area, be aware that our data recovery service lab, located in Vaughan, has the most extensive inventory of hard disk drive parts in Canada. While other Toronto data recovery service providers must wait days for parts and likely even charge more, we are often able to complete a data recovery in the same day. If time is not your friend … call on Toronto’s Memofix Data Recovery Services.

Data Recovery & Encryption, foe or friend ?

Monday, September 26th, 2011

Toronto, Ontario, Canada.

To most of us, the word “encryption” conjures up images of spies and secret disks containing information that must be guarded at all costs. Few of us realize that we all rely on and use encryption almost every day in our normal lives. Whether making a cell call, sending an email, buying something with your debit card, or accessing the web wirelessly, we are using and being protected by this not so simple process.

What is encryption? Encryption is the process used to transform and disguise data so that it is unreadable or undecipherable to anyone without a pre-determined secret code or password. Basically, the data to be encrypted is sent through an elaborate algorithm using the secret code or password to scramble the data into indistinguishable rubbish.

Please note, that password protection is NOT encryption. Password protection “may” prevent access to the data, but it does not alter the actual data. Password protection can be easily bypassed.

Encryption has also become common place for protecting data on computer based storage device like hard drives and USB flash sticks. Encryption can be used to protect an entire volume, a folder or even a single file. There are several distinct implementations available:

  • SOFTWARE, Users can buy or use free encryption programs that make it possible to encrypt files, folders or even their entire hard drive or flash device using software routines to intercept and modify the data on the fly. The entire encrypting and decrypting process is handled by your computer’s CPU or processor. Popular examples include SafeGuard, SecureDoc, PGP, TrueCrypt and Safeboot. Starting with XP Professional, Microsoft includes a built in folder and file encryption feature called Encrypting File System or EFS for short. Software encryption methods are popular as they are inexpensive and can be implemented on any existing storage device. However, they are generally much slower, typically 20% slower than hardware based methods.
  • HARDWARE, There are external hard drive devices that use a standard hard drive connected through a “hardware based” encryption interface board. In many cases this encryption process is performed without the user even being aware. Many Western Digital external boxes use this method allowing 100% data protection if the drive is ever removed from the enclosure and its encrypting interface board. Hardware techniques are considerably faster than software methods.
  • SELF ENCRYPTING, Users can now buy hard drives and SSDs that utilize on-board hardware to encrypt and decrypt the data on the fly. These devices encrypt the entire contents of a storage device and are referred to as SEDs or self-encrypting devices or drives. These drives carry a premium price tag but are the ultimate in safety and speed. Some hard drive manufactures such as Seagate may also refer to this self-encrypting as FDE or Fixed Disk Encryption.

Why use encryption? Most of us have heard a story or two about personal financial data falling into the wrong hands due to a corporate laptop being stolen or lost. Or the often recreated news story about reporters picking computers out of the trash and finding “valuable” info left abandoned. Yes it does happen, as someone who regularly buys previously used hard drives can attest. But just how many of us actually have super sensitive data on our computers in the first place? If you are one of the few that must keep your data from prying eyes, then by all means encrypt away. But if you don’t need to … DON’T!

Besides the potential loss in performance, there are several other reasons not to use encryption.

  • LOSS OF PASSWORD OR KEYFILE: If you can’t remember the password or can’t find the keyfile you made 3 years ago, you will NOT get your data back, period. While there are numerous recovery techniques for decrypting or accessing encrypted volumes, they all require some form of a username/password combo or a special key file created by the encryption software.
  • OPERATING SYSTEM FAILURE: If an encrypted drive’s operating system becomes corrupted, perhaps due to a simple virus and the drive is no longer bootable or accessible, there is no easy way to repair the file system and regain access. To resolve the issue you must first decrypt the entire volume. Again you will need a user/password or keyfile (and specialized programs) to perform such an operation. Once the volume is decrypted, the file system damage can then be repaired using the file system’s own repair utilities, i.e. chkdsk.exe
  • READ ERRORS: Over time storage device can easily develop read errors and if these read errors affect the operating system files or an area used to store pertinent encryption parameters, it can become impossible to access your data. As above, complicated procedures will be required to decrypt the volume and access the data. A single read error can stop everything.

Is encryption breakable? Theoretically, with enough computing power and enough time, any encryption scheme can be broken. But if the process takes a thousand years, the value of the data may be very limited. And fortunately the increase in computing power to break the key is easily outstripped by the exponential increase in difficulty by adding an additional bit to the encryption key. Presently, most credit card companies recommend transactions using 128 bit encryption keys. 128 bits keys are considered by the experts to be safe until about 2030 although some recommend 256 bit keys due to the advent of the “quantum computer” where theoretically the difficulty may be halved.

There are 2 basic ways of breaking encryption. The hacker either breaks the password by guessing the password or the hacker uses crypto analysis to guess the message based on the natural frequency and composition of the characters in a given language. To guess a password is often very easy as people tend to use real words and they are often chosen from an individual’s personal life or interests. Even brute force using a pre-created word list is often successful. To be sure your password can’t be compromised in your lifetime it has been recommended that your password should be at least 20 random characters. Of course few of us can remember such a long sequence.

In the real world, getting around the encryption is often much easier than either of these methods. Keyboard recorders are simple to install devices that can be used to record all the keystrokes of a user including their passwords. Or perhaps a hidden camera could provide the same results. Another technique can be utilized if a user leaves their computer unattended, as the contents of RAM memory are not encrypted and there are ways to dump the RAM contents and retrieve a password. Additionally, a group of researchers/hackers recently discovered that the contents of RAM memory do not disappear as soon as the power is removed. In fact if the RAM chips can be kept cool, the data may be retained for 10 minutes or longer. Theoretically reading the RAM contents could be possible even if the power is turned off. But this isn’t really so much about breaking the password as it is about stealing the password.

Can Memofix recover your encrypted data? Usually YES, but we need your keyfile or username/password combo … PERIOD. If we could recover your encrypted data without these credentials then what would be the point of using encryption in the first place.

We regularly recover data encrypted with PPG, Safeboot, SafeGuard, SecureDoc, EFS and most other software encryption programs. We are also very successful recovering hardware encrypted hard drives where the encryption is performed by an interface board separate from the storage device. i.e. the popular Western Digital My Book.

However, SEDs or Self Encrypting Devices present a real problem. It is estimated that by 2017 over 80% of all hard drives and all SSD or Solid State Drives will be SED or self-encrypting devices. There are NO decryption methods available for these SEDs and if consumers and businesses are to adopt these new SEDs, this concern must be addressed by the manufacturers.

Encryption is here to stay whether you need it or not. If you do choose to encrypt your data, we suggest you always create a key file and store it in a secure location. Additionally, record all usernames and passwords in a secure location and until the SED manufactures create a solution for authorized decrypting, we suggest you steer clear of their products or be sure to regularly backup.

As always, when things don’t quite go as planned remember your friends at Memofix http://www.memofixdatarecovery.com/ are always willing to help!