This blog regularly focuses on the issues around data recovery and important considerations in maintaining your storage devices. But today I’d like to highlight an interesting service from Memofix through a guest post by our CEO, Chris Rathgeber. – David Foster
Memofix has more than two decades of experience in providing warranty depot service for technology manufacturers, computer resellers and businesses of all size. We provide solutions for a variety of devices but we have a particular focus and passion for all things related to storage. This has allowed us to build some unique customer programs that reduce risk and recover value for assets that have been deemed obsolete.
Hard drive shipments world-wide continue to increase with some 300 million delivered in the first half of 2012 (IHS.com). IT managers are replacing thousands of hard drives each month across Canada and we deal with the asset disposition process for a significant amount, either directly or through our partnerships with manufacturers or resellers. They may be upgrading to newer technologies, like SSD, or adding capacity or simply reducing the number of storage devices by relying on cloud based solution providers. These IT refresh or upgrade projects end up displacing an equal or greater amount older storage devices.
All IT managers should be exploring the possible trade-in value for any storage devices that are replaced in their environment. Many can be sold to other companies who are increasing storage capacity in a network environment that is standardized on older technology. Hard disks and tape drives, once audited and refurbished, can be sold as service spares to a wide variety of customers. Some may have more value to be broken down into key components and used as spare parts. Our team has been able to find customers for older hard disks of all capacities, tape drives, network drive enclosures, tape libraries, auto-loaders and other storage related components.
The most critical issue for any customer, when considering the re-marketing of hard drives from their facility, will be data security. There is always a concern that one of their hard disks will be resold with information that can be accessed by a potential future buyer. We believe that Memofix delivers a level of security that customer can rely on, that no data can be retrieved and they can extract full value for the re-marketed device. In the 25 years that we have been delivering data recovery solutions, hard drive repairs and data destruction services we have never had a single incident of a data breech. The manufacturing leaders in storage technology rely on us for this level of security as do some of the largest IT departments in Canada. Once devices have gone through our audit and data wipe process, they can be re-marketed and the recovery value can underwrite the replacement units or future operational costs.
We’re a bit obsessive about the details when we take on an asset disposition project for our clients. We establish a secure chain of custody that matches our customer’s need for security. All assets are received and detailed reports are created that allow us to track each asset through our various phases of audit, test, data wipe, refurbishing, packaging and ultimate payment to the client. These reports account for every asset and ensure that they can be removed from the customer’s accounting application. We utilize our data recovery division to random test devices during the data wipe process to guarantee that our procedures are working as expected. Approximately 25% of drives cannot be wiped effectively because the device does not function properly. These are degaussed and shredded to endure data security standards are met.
Memofix is known as a quality supplier of refurbished storage with all products backed by warranties that are best in the industry. A hard drive with a single bad sector will fail our testing process and will not be resold. This level of quality means we demand premium prices for our refurbished inventory which results in higher trade-in values paid to our asset disposition customers. All hardware that fails while in testing, or that has no re-marketing value, is recycled responsibly meeting strict Canadian ewaste guidelines.
We regularly manage the physical destruction of thousands of hard drives as directed by our customers despite our knowledge that many have value in the re-marketing and service channel. Some companies have no appetite for risk and will remove all storage devices for shredding and recycling and we follow instructions accordingly. But we will provide an analysis of the potential trade-in value of all devices so the client can weigh the benefits of pursuing that option. For several customers their confidence in our secure processing has resulted in valuable recovery dollars flowing back into their IT operations.
Please consider partnering with Memofix as a key supplier for asset disposition services focused on storage technology. Whether your project is large or small, or you deal with us directly or through a trusted computer reseller, we can provide data wipe solutions and re-marketing programs that give you peace of mind for your retired assets along with funds for extending your IT budget.
Chris Rathgeber, CEO Memofix